Refund policy
Return & Refund Policy
14-Day Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email] before the 14-day period expires.
How to Return To initiate a return, email us at [your email] with your order number and reason for return. We will provide return instructions within 2 business days. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method.
Non-Returnable Items The following items cannot be returned:
- Custom or personalized products
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Digital products once downloaded
Defective or Incorrect Items If you received a damaged or wrong item, contact us within 7 days of delivery and we will arrange a replacement or full refund at no cost to you.
Contact recklessdng@gmail.com